Beyond Migraine - Service Agreement

Last Updated: 2 October 2025

This Service Agreement ("Agreement") is made between:
Beyond Migraine ("the Company", "we", "us", "our"), with its principal place of business at 39 Heckworth Cl, Highwoods, Colchester, England CO4 9TB. AND The Client ("you", "your"), the individual or

By purchasing, accessing, or using any of our Services, you agree to be bound by the terms and conditions of this Agreement.

What do these terms mean?

Services: Includes, but is not limited to, the 'Navigator Program', 'Transformation Program', 'Essentials Course', Practitioner Memberships, on-demand digital courses, live seminars, coaching sessions, and any related materials provided by the Company.

Term: The duration of the Services as specified in your Order Summary.

Fees: The costs for the Services as displayed on our website or your invoice at the time of purchase.

Intellectual Property: All materials provided by the Company, including videos, documents, guides, seminar content, and branding.

What services do we provide?

2.1. The Company provides educational and coaching services designed to support individuals and practitioners in understanding and managing migraine. The specific Services you have purchased will be outlined in your invoice or order confirmation ("Order Summary").

2.2. What are our professional qualifications? You acknowledge that the primary service provider for one-to-one coaching is a Registered Healthcare Provider registered with a relevant regulatory body within the United Kingdom, operating in accordance with the relevant code of conduct and Standards of Proficiency. This professional qualification provides the authority for our evidence-based recommendations within the scope of chiropractic practice.

2.3. Is this medical advice? You expressly understand and agree that the Services provided are for coaching and informational purposes only. The Services are not medical advice, diagnosis, or treatment. They are not a substitute for professional medical care from your General Practitioner (GP) or other qualified medical specialists. You should always consult with your GP before making any changes to your diet, lifestyle, or health regimen. Our digital applications collect and display information only. They do not analyze, interpret, or provide medical recommendations. All clinical assessment and guidance is provided by our qualified healthcare practitioners during consultations.

2.4. What results can I expect? Results from our lifestyle education programs vary significantly between individuals. We make no guarantee of specific migraine improvement, frequency reduction, or health outcomes. Success depends on your individual circumstances, medical history, consistent commitment to implementing guidance over time, and factors beyond our control. Failure to actively engage with program materials or implement recommendations may result in limited or no improvement. Testimonials represent individual experiences and are not typical results.

2.5. What do your programs cover? Our services focus exclusively on lifestyle education including nutrition guidance, stress management techniques, sleep optimization, and environmental factors that may influence migraine patterns. We do not provide medical diagnosis, treatment, or clinical intervention of any kind.

2.6. Do you guarantee health improvements? We expressly disclaim any warranty or guarantee regarding health improvements, migraine reduction, symptom relief, or any specific health outcomes from our educational programs or any third-party services we recommend (including laboratory tests and supplements). Our educational content is based on general principles and may not be suitable for your individual circumstances. Third-party products and services may not produce expected results and are subject to their own limitations and disclaimers.

2.7. How quickly will I see results? Lifestyle changes require time and consistent application. Our programs provide education and guidance for gradual implementation. Immediate results should not be expected, and sustainable change typically develops over weeks or months of consistent application. Individual progress varies based on starting point, consistency of implementation, and personal circumstances.

2.8. What about third-party services? We may recommend or facilitate access to laboratory testing services through our partner Regenerus Labs and nutritional supplements through third-party retailers. These services and products are provided by independent companies and are subject to their own terms, conditions, and privacy policies. Regenerus Labs handles all test logistics and provides results directly, except where specifically noted that our Registered Doctor of Chiropractic will assess results as part of designated programs. We make no warranties regarding the quality, accuracy, or suitability of third-party services or products. Any issues, refunds, or disputes related to lab tests or supplement purchases must be resolved directly with the respective third-party providers. We may receive commissions from these partnerships, which does not influence our recommendations.

2.9. Who has authority over program content? All program content, including modules on neck pain, TMJ (temporomandibular joint), vestibular system management, and other health-related topics, is provided under the professional authority of our GCC-registered Doctor of Chiropractic and represents evidence-based approaches within the scope of chiropractic and lifestyle medicine. By accessing our programs, you acknowledge that all content carries the professional disclaimers and limitations outlined in this Agreement, eliminating the need for repeated disclaimers within individual modules or videos.

2.10. Do you provide physical treatments? While our standard services are educational and delivered digitally, clients may be offered in-person neurological rehabilitation treatments at our clinic. Such physical treatments are provided separately, require additional consent, and are subject to standard clinical practice protocols and separate fee arrangements.

What are your responsibilities?

3.1. You agree to provide accurate and complete information to the Company.

3.2. You agree to engage with the Services in good faith and to attend any scheduled sessions punctually.

3.3. How should I participate in programs? You acknowledge that our programs require active engagement and personal implementation of lifestyle guidance. You are responsible for applying the educational content at your own pace and discretion. We provide information and guidance; you are responsible for all decisions regarding implementation and any resulting outcomes.

3.4. What should I do in emergencies? Our services are educational only and not designed for emergency situations. For severe migraines, concerning symptoms, or health emergencies, contact your GP, call NHS 111, or seek immediate medical attention. Do not rely on our programs for urgent health matters.

3.5. What support do you provide? Our customer support team can assist with technical platform issues, billing queries, and general program questions. For complex health-related questions or personalized guidance beyond program materials, you should consult your healthcare provider or consider upgrading to a service level that includes direct practitioner consultation. Technical issues with our Kajabi platform should first be reported to our support team, who will escalate to Kajabi technical support when necessary.

3.6. Who can participate in your programs? Our programs are designed for individuals aged 18 and over who are capable of making independent lifestyle decisions and implementing self-directed changes. Our services may not be suitable if you are currently experiencing severe mental health conditions, eating disorders, or other conditions that may impair your ability to make sound judgments about health and lifestyle changes. If you have concerns about your mental health or capacity to engage safely with lifestyle modification programs, please consult with your GP or mental health professional before enrolling.

What are the subscription terms?

4.1. How do Practitioner Memberships work? This Service is sold as a 12-month membership, with Fees paid annually in advance. This membership will automatically renew for subsequent 12-month terms unless you provide written notice of cancellation at least thirty (30) days prior to the renewal date.

4.2. How does the Navigator Program work? This Service has a minimum commitment Term of twelve (12) months, with Fees paid in monthly instalments. After the initial 12-month Term, the service will continue on a rolling monthly basis unless cancelled by you.

4.3. How does the Transformation Program work? This Service is for a fixed Term as specified in your Order Summary. One-time purchase courses (such as Essentials) do not have subscription terms and provide permanent access to materials upon full payment.

4.3.1. What happens after the Transformation Program? At the conclusion of the Transformation Program Term, you will be automatically enrolled into the Navigator Program on a rolling monthly basis at the then-current monthly Fee. You may prevent this automatic enrolment by providing written notice of cancellation at least thirty (30) days prior to the end of your Transformation Program Term.

How do payments work?

5.1. The Fees for the Services shall be as specified on our website or your Order Summary at the time of purchase. All Fees are in GBP (£).

5.2. Payments are processed via our third-party payment processor, Stripe.

5.3. What happens if my payment fails? If a recurring payment fails, your access to the Services will be suspended. We reserve the right to re-attempt the charge. If payment is not successfully made within thirty (30) days, we reserve the right to engage a debt recovery agency to collect the outstanding amount.

5.4. Do you offer payment plans? We may, at our discretion, offer payment plans for some services where the purchase price is split into instalments. Where this occurs:

• You must maintain valid payment method details with us
• If payment fails, we may charge interest at 2% above the Bank of England base rate
• We may recover debt collection costs including legal fees on an indemnity basis
• Late payments may result in suspended or discontinued access

5.5. Can I have a payment holiday? In exceptional circumstances such as serious illness, bereavement, or significant financial hardship, you may request a temporary suspension of subscription payments for up to 30 days per calendar year. Requests must be made in writing to [email protected] with appropriate documentation. During payment holidays, access to Services will be suspended but your progress and account will be preserved. Upon resumption of payments, full access will be restored and your subscription will continue from where it was paused. Payment holidays do not extend minimum commitment periods and are granted at our discretion.

5.6. What about pricing errors? While we ensure accuracy, pricing errors may occur. We reserve the right to cancel transactions with incorrect pricing and either refund the amount paid or offer you the option to pay the difference at the correct price.

What is your refund policy?

6.1. Do I get a cooling-off period? For the initial purchase of digital content or a new subscription Service, you have a 14-day period from the date of purchase to request a full refund, subject to clause 6.2.

6.2. When do I lose my refund right? The 14-day right to a refund is waived if you access, download, or stream a significant portion of the digital content (defined as completing one or more modules or viewing more than two (2) hours of video content) within the 14-day period. By accessing the digital content, you give your express consent to this waiver.

6.3. Can I get a refund after 14 days? After the 14-day period has elapsed, all Fees are non-refundable.

6.4. What about EU consumer rights? For EU residents, additional cancellation rights may apply under EU consumer protection directives. EU customers have 14 days to cancel distance contracts from contract conclusion, subject to the digital content exceptions in Section 6.2 (loss of refund rights after significant content consumption). Where EU consumer protection laws provide greater rights than this Agreement, such laws shall prevail.

6.5. Are live seminars refundable? Tickets purchased for one-off, date-specific live seminars are final and non-refundable.

6.6. Can I reschedule one-to-one sessions? To reschedule a one-to-one session included in a program, you must provide a minimum of 48 hours' written notice. If you provide less than 48 hours' notice or fail to attend a scheduled session, that session is considered forfeited and cannot be rescheduled or refunded.

6.7. How do I cancel my subscription? To cancel a recurring subscription and prevent future billing, you must follow the cancellation procedure outlined on our website or contact us in writing. Notice must be provided in accordance with the terms for your specific Service (see Clause 4).

Who owns the intellectual property?

7.1. All Intellectual Property remains the sole and exclusive property of Beyond Migraine.

7.2. Upon payment of the Fees, you are granted a limited, non-exclusive, non-transferable licence to use the materials for your own personal and non-commercial use.

7.3. What can't I do with your materials? You agree not to copy, reproduce, share, distribute, modify, create derivative works, reverse engineer, or otherwise use any of the Company's Intellectual Property beyond the limited personal use licence granted. You may not record, screenshot, or capture any digital content for redistribution. Violation of these restrictions may result in immediate termination of your access and legal action.

7.4. Can I use your professional tools? Certain tools and surveys are provided for your professional use as specified within the program materials. You may use these designated resources with your clients only while maintaining an active subscription or membership with Beyond Migraine. This licence does not extend to modifying, rebranding, or redistributing these tools as your own. Upon cancellation or non-payment, your right to use these tools immediately expires.

7.5. Can you use my testimonials? By providing feedback, reviews, testimonials, or success stories about our Services, you grant us a perpetual, royalty-free, worldwide license to use, reproduce, modify, and display such content for marketing, promotional, and educational purposes across all media platforms. This includes use on our website, social media, advertising materials, and program content. You confirm that any testimonial provided is truthful and represents your genuine experience. You may request removal of your testimonial at any time by contacting [email protected].

How do you handle my data?

8.1. We agree to keep all your sensitive personal and health information confidential.

8.2. We handle and process your personal data in compliance with the UK General Data Protection Regulation (GDPR). For full details on how we collect, use, and protect your data, please see our separate Privacy Policy at beyondmigraine.co.uk/privacy-policy.

8.3. What clinical records do you keep? We maintain clinical records for program participants in accordance with professional standards and GCC requirements. These records are kept confidential and secure, with retention periods as specified by professional guidelines. Access to your clinical records can be requested in writing.

What are your data protection rights?

9.1. We process your personal data in accordance with UK GDPR and Data Protection Act 2018. Our lawful basis for processing includes contract performance (providing Services), legitimate interests (improving services, marketing to existing customers), and consent (where explicitly given). We collect and process: contact details, payment information, health questionnaire responses, program progress data, and communication records. Data is retained for the duration of your relationship with us plus 7 years for clinical records and 6 years for financial records, unless earlier deletion is requested. You have rights to access, rectify, erase, restrict processing, data portability, and object to processing. Contact [email protected] for data protection queries or to exercise your rights.

9.2. Where can I find your privacy policy? Our full privacy practices are detailed in our Privacy Policy, available at beyondmigraine.co.uk/privacy-policy, which forms part of this Agreement. By using our Services, you acknowledge reading and accepting our Privacy Policy.

What are the liability limits?

10.1. To the maximum extent permitted by law, the Company's total liability arising out of or in connection with this Agreement shall be limited to the total Fees paid by you for the Services.

10.2. We shall not be liable for any indirect, consequential, or special loss. Nothing in this Agreement shall limit liability for death or personal injury caused by negligence.

How can this agreement be terminated?

11.1. We may terminate this Agreement with immediate effect if you are in material breach of any of its terms.

11.2. You may terminate this Agreement in accordance with the cancellation terms outlined in Clause 6.

11.3. Upon termination, your access to all Services and materials will be revoked.

What happens in extraordinary circumstances?

12. Neither party shall be liable for any failure or delay in performance under this Agreement which is due to circumstances beyond their reasonable control, including but not limited to acts of God, pandemic, government regulations, internet service failures, platform outages, or other unforeseen events. In such circumstances, the affected party shall notify the other party promptly and performance shall be suspended until the force majeure event ceases.

How are disputes resolved?

13. Before initiating legal proceedings, both parties agree to attempt resolution through direct negotiation for a period of 30 days. If unsuccessful, disputes shall be referred to mediation under the Centre for Effective Dispute Resolution (CEDR) rules. Only if mediation fails within 60 days may either party pursue litigation in accordance with Section 11.2.

Can this agreement be transferred?

14. You may not assign or transfer your rights under this Agreement without our written consent. We may assign this Agreement to any affiliate, successor company, or in connection with a business sale, merger, or acquisition, with 30 days written notice to you. Your rights and obligations under this Agreement will remain unchanged following any permitted assignment.

What about third-party platforms?

16. We use third-party services including Kajabi (course platform), Stripe (payments), Regenerus Labs (testing), and others. You may need to create accounts with these services. Use of third-party services may be governed by their own terms, which we recommend reviewing. We accept no liability for third-party service use.

Are there content warnings?

17. Our programs may include content that some participants find challenging or triggering. No psychological assessment is conducted prior to enrollment and no aftercare is provided. Before participating, seek medical or psychological advice from your GP regarding program suitability. If you experience discomfort during programs, stop participation immediately and seek appropriate professional support from your GP or contact Samaritans on 116 123. We are not mental health professionals and cannot provide clinical assistance.

Can you record me or use my image?

18. By participating in our programs, you consent to being filmed, recorded, or photographed, and grant us permission to use your image, likeness, and voice to promote our services without compensation.

What do you warrant?

19. You warrant that any information you provide will not infringe third-party rights, is accurate, and is not defamatory or unlawful. You agree to indemnify us from any breach of this warranty. We may refuse services if we believe they breach this warranty.

What about professional practice standards?

20. Our healthcare provider operates in accordance with General Chiropractic Council requirements including secure electronic record systems, informed consent for remote consultations, confidential information protection, and professional conduct standards. All clinical records are maintained with appropriate security measures, data integrity safeguards, and secure backup systems.

What about digital health applications?

21. Our web application is designed to collect, store, and display personal health information for educational and record-keeping purposes only. The application does not provide automated medical advice, diagnoses, treatment suggestions, or clinical decision support. All clinical interpretation and recommendations are provided exclusively by our qualified healthcare practitioners. The application serves as a data collection tool to support practitioner-led consultations and lifestyle coaching.

Do you work with businesses?

22. Business Services: In addition to individual consumer services, we provide business-to-business services including:

22.1. Corporate Wellness Programs: We offer workplace wellness programs, employee health education, and corporate coaching services to businesses and organizations.

22.2. Practitioner Services: We provide continuing professional development, clinical tools, educational resources, and training programs to healthcare practitioners and wellness professionals.

22.3. Healthcare Organization Partnerships: We offer consultation, training, and educational content licensing to healthcare facilities, clinics, and medical practices.

22.4. Business Terms: Business services may be subject to separate commercial agreements, purchase orders, or master service agreements. Where no separate agreement exists, these Terms apply with the following modifications:

• Payment terms may be extended to Net 30 days for established business accounts
• Volume discounts may apply to multi-user licenses or bulk purchases
• Business customers may receive enhanced support levels as specified in service level agreements
• Cancellation terms may differ for annual business contracts as specified in Order Summaries

22.5. Business Liability: For business customers, our liability limitations in Section 10 apply per incident, not per individual user of the business service.

22.6. Business Data: Business customers are responsible for ensuring they have appropriate consent and legal basis for sharing employee or patient data with us. Business customers must comply with their own data protection obligations when using our services.

Do you comply with advertising standards?

23. All marketing materials and health-related claims comply with UK Advertising Standards Authority guidelines. Testimonials represent individual experiences and are not typical results. No medical claims are made regarding diagnosis, treatment, or cure of any condition.

What about international customers?

24. For customers outside the UK/EU, this Agreement is governed by English law, but local consumer protection and health regulation laws may provide additional rights. We aim to comply with applicable local requirements including state-specific health coaching regulations where services are provided.

What law applies?

15.1. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

15.2. Jurisdiction: The parties agree to submit to the exclusive jurisdiction of the High Court of England and Wales.

15.3. Consumer Protection: Nothing in this Agreement excludes or limits your statutory consumer rights under UK Consumer Rights Act 2015, EU Consumer Rights Directive, or other applicable consumer protection laws. Where local consumer protection laws provide greater rights than this Agreement, such local laws shall prevail to the extent required by law.

15.4. International Customers: For customers outside the UK/EU, this Agreement is governed by English law, but local consumer protection laws may provide additional rights that cannot be waived by contract. We aim to comply with applicable local laws, and where conflicts arise, we will work with customers to find fair resolutions in accordance with local requirements.

15.5. Entire Agreement: This document constitutes the entire agreement between the parties and supersedes all prior communications.

By completing your purchase, you confirm that you have read, understood, and agree to be bound by the terms of this Service Agreement.